At 9💫 to Zen, we respect your privacy and give you full control over your personal data. In accordance with Google Play Store and Apple App Store policies, as well as global privacy regulations (GDPR, CCPA), you can request the permanent deletion of your account and associated data at any time.
Option 1: Delete Your Account In-App (Recommended)
If you still have the app installed on your device:
Open the 9💫 to Zen app.
Navigate to Settings > Account > Delete Account.
Confirm your selection. Your account and personal data will be deleted immediately.
Option 2: Self-Guided Web Account Deletion
If you have uninstalled the app or prefer to manage your account from a browser, you can log in below using your single sign-on provider to delete your account directly.
Step 1: Sign in to Verify Ownership
Click the button corresponding to the sign-in method you used to create your account:
Warning: Clicking the button below will permanently delete your account, saved preferences, and associated profile data from our servers. This action cannot be undone.
Disconnecting Platform Permissions Directly
You can also manage or revoke our app's access directly through your identity provider's security settings at any time:
Sign in with Apple: View or remove access via Apple ID Account Management or on your iOS device under Settings > [Your Name] > Sign in with Apple.
Note: Revoking access via Apple or Google revokes our token permission but does not automatically wipe existing records on our servers. Completing the self-guided web deletion above ensures your data is permanently removed from our databases.
What Data Will Be Deleted?
When you complete the account deletion process:
Account Profile Data: Your name, email address, profile photo, and single sign-on identifiers (OAuth IDs) are permanently wiped from our active databases.
User Content & Preferences: Saved settings, preferences, app state, and user-generated content are permanently purged.
Active Sessions: All active login sessions across your devices are immediately invalidated.
What Data May Be Retained & Retention Periods
To satisfy legal requirements, prevent fraud, and comply with security standards, certain limited data may be retained after account deletion:
Transaction & Billing Records: If you made in-app purchases, transaction IDs, tax records, and receipts are retained for 5 to 7 years as required by financial and tax compliance laws.
Security & Fraud Logs: Hashed user identifiers, IP access logs, and security audit records are retained for up to 180 days to detect and prevent security breaches, system abuse, or invalid ad traffic.
Deletion Compliance Audit Trail: A minimal log recording that a deletion request was completed (containing a timestamp and anonymized ID) is retained for 3 to 5 years to demonstrate regulatory compliance.
Ad Network SDK Identifiers: Third-party advertising partners (such as AdMob, AppLovin, or Unity Ads) process device advertising IDs and telemetry independently according to their respective privacy policies for fraud prevention and reporting.